Smarter Systems Need Smarter Support: Inside Power11 and IBM TLS for Scalable AI
Webcast date: Thu, Jul 24, 2025 11:00 AM EDT (5:00 PM Europe/Paris)
Summary
Join us for this interactive session to learn all about the new Expert Care construct for our IBM Power boxes, to be released with the new P11. The speakers will take you through the different Expert Care tiers and explain to you the value you achieve by selecting one tier instead of another.
We’ll showcase how IBM’s next-generation support model leverages automation, AI, and expert-driven
tiers to keep your most critical workloads optimized, protected, and always available.
Key Discussion Points:
- What’s new in Power11 and why it’s built for hybrid cloud and AI
- Expert Care tiers and how to choose the right support level
- How IBM’s proactive, AI-driven support ensures uptime and operational confidence
- The strategic role of IBM’s Technical Account Managers and customizable add-ons
- The significance of robust IT support and services in managing, transitioning, and optimizing your workloads
- The importance of a comprehensive, one-stop shop support and services provider for your complete IBM Power needs
Join us to see how smarter systems and smarter support go hand in hand — and how IBM can help you scale AI with confidence.
Key speakers
- Stephen Sibley, Vice President, IBM Power Product Management
- Eduardo Villalon, Program Director, Power Support New Product and Transformation Lead, IBM TLS
- Lisa Stampe, Power Support Product Management Leader, IBM TLS
- Mostafa Hassanin, Hardware Lead, Power Support Product Management, IBM TLS